Hisense South Africa - Service Philosophy
| Service Objective: Customer First, Fair Service |
The goal based on the character of Hisense is Integrity. “Integrity” is “the compliance with laws and ethics.” “Customer first” is not an empty slogan, but one with bases and restrictions. Therefore, Hisense takes laws and ethics as its principle of service, sticking to the principle of customer relationship regulated by relevant laws and occupational ethics of domestic and foreign practice, so as to provide customers with excellent professional services. If both customers and enterprises let laws and ethics guide their behaviors and respect each other, then “fairness” is achieved. "Fair service" is an international practice, and a permit to lead the enterprises to the international market. Moreover, it’s an important reflection of the enterprises’ compliance with social ethics and laws. |
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| Service Commitment: One day commitment, One century integrity |
The key of enterprises’ service lies in “credit” and “taking credit as life.” “Credit” focuses on “Do what is said to be done, and realize the promise”. Only adhering to this principle can the enterprises survive and develop in a sustainable way.
Credit is vulnerable. So the Hisense team should feel awed towards credit and take good care of it. It should become every Hisense people’s most fundamental guidelines in their life and work. Hisense should endeavor themselves to build a credit monument, producing lasting credit for Hisense’s service.
The slogan of “one-century Hisense” not only lies in its sound operation, but also in the long-term commitment to customers, and moreover, the continuity of enterprises’ compliance with the principle of credit. |
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| A–STAR Service |
A-STAR is a high standard service protocol developed by Hisense. Service is the most important factor for the success of our clients as well as for ourselves.
With that notion in mind, A-STAR stands for ATTENTION, SPEED, TRUSTWORTHINESS, ACCURACY & RESOURCEFULNESS. |
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| Hisense Service Centres are situated nationwide - their contact details are as follows: |
Gauteng:
Johannesburg Service Head Office
Tel: 011 314 7718
Share call: 0860 HISENSE (4473673)
Fax: 011 314 7725
Email: service@hisense.co.za
Address:
Corporate Park South,
64 Lechwe Road,
Randjiesfontein
Other Areas:
Maxicare
Tel: 011 372 2900
Fax: 011 372 2950
(Maxicare covers all appliances in the rest of the country.
They do NOT however repair DVD players & Home Theatre systems)
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Western Cape:
Cape Town Service Centre
Tel: 021 951 5164
Fax: 021 951 4801
Email: patsy@hisense.co.za
Address: Unit 2, Junction Road,
Tygerberg Industrial Park , 7500
Eastern Cape:
Port Elizabeth
Tel: 041 365 7911/13
Fax: 041 365 7923
Email: vanessa@hisense.co.za
Address: 56 -5th Avenue,
Newton Park,
Port Elizabeth |
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