Service & Support
Get all the help you need right here at our Hisense Support Hub
Contact Us
Need to get in touch with us?
Send us a message.
Product Registration
Proud owner of a Hisense product?
Please register your product.
Manuals and Guides
Get helpful information about your Hisense products.
Warranty Information
Learn about your product's warranty terms and conditions.
Log a Service Request
Need to log a service request for your Hisense product?
Store Credit Request
Need to log a credit request for your Hisense product? (For store use only)
Software
To fully utilize the HDR function of compatible external devices, please download the latest firmware.
Mobile Service - Fixquick
Repair Centre’s Kiosks & Fixquick – Repair at Workplace.
Product Accessories
To order or discuss available Hisense accessories, please contact a Hisense Customer Service Representative at 0860 447 3673 to speak directly to a Hisense Customer Support representative or send us an email at service@hisense.co.za. Hisense South Africa accepts a variety of payment methods for product accessories.
Hisense Customer Support hours of operation are :
Service Call Center
8:00 – 18:00 ( Monday – Friday )
9:00 – 14:00 ( Saturday, Sunday & Public Holidays )
Johannesburg
Service centre:
145 Western Service Road, Woodmead office Park, Woodmead, Sandton.
Tel: 011 100 3429
Email: servicejhb@hisense.co.za
Cape Town
Service centre:
Hirsch’s Complex, Cnr Koeberg & Racecourse Road Milnerton. Cape Town
Tel: 021 5554260
Email: servicecpt@hisense.co.za
Frequently Asked Questions
FAQ
Answers to our customer’s most common questions.
See if the solution to your problem has already been solved here.