KNOWLEDGE CENTER

Answers to all your Frequently Asked Questions

Make sure all accessories are in the box:

The stand
Base connector
Screws

You will need a screwdriver (Star) to connect the base stand to TV.

It could be a fault of the TV set Or the remote control
It is easy to test the remote control than the TV set

Note* Make sure to check that the batteries are working and that they are properly installed.

The easy way to test the remote control‘s infra-red LED is working or not, You would need to have a digital camera / camera phone to do the test.

Switch on the camera and face the remote control (LED side) to the camera lens and press the button on the remote control you will get the infra-red LED lighting up on the camera screen.

Test all the buttons and if they all are working then it would mean that the sensor on the TV set is not working or you could possibly have the wrong remote.

Check if the power cable is connected to the TV set and to the mains (wall).
Check if the mains are switched ON.
Check the ON/OFF switch underneath the TV set is switched ON (If on you should get the standby light switched on)
If all the above is correct and the standby light does not light up, the TV should be booked with the nearest Hisense service centre.

This could be because the sleep mode has been selected / activated.

To deactivate the sleep mode press the Sleep Button on the remote control – and select off mode.

You have different sleep time options – 10 / 20 /30 / 60 / 90 / 120 / 180 / 240 minutes and the OFF function.

If there is no signal to the TV set for 15 minutes then the TV set will automatically switch off.

Many inputs on a TV set means that more than one external device can be connected at the same time. e.g.: DVD, Blu-ray, decoders ETC…

Most of the time customers do not select the correct input source. e.g.: DVD player is connected on AV1 and the customer selects any other input beside AV1, they will not get any picture on the screen.

To select the input – Press source and select the correct input. E.g. AV1, AV2, HDMI1, HDMI2, ETC. If you on TV mode the tuned in channel need to be selected. EG CH1, CH2, CH3, ETC.

If still no picture is on the TV set – Check input and if external device is connected correctly and is switched ON.

If the customer uses TV (input) they would need to tune in the TV channels. When the TV set is switched OFF and ON – it will go to the last viewed channel.

Note: If the AV, HDMI input is selected and you press menu the TUNING option cannot be selected.

If all above is correct and still faulty, the TV set SHOULD BE BOOKED WITH THE NEAREST HISENSE SERVICE CENTRE

Let’s take a DVD / Blu-Ray player with HDMI, AV, VGA, Component and SCART outputs.

HOW TO CONNECT AV – Connect yellow from external device to TV set for picture. Choose the correct AV channel – Note the AUDIO LEFT and RIGHT out needs to be connected to the Input of the TV set.

If there is a 5.1 CHANNEL OUTPUT on the DVD / Blu-Ray player then the AUDIO (FL & FR) must be connected.

connectAVPhotos

HDMI – HDMI is a single cable that transmits Audio and Video together from the external device to the TV set.

VGA – from the external device to the TV set only picture will be displayed – to receive sound you will need a 3.5mm stereo jack connect from the external device to the TV set.

COMPONENT connections – Consists of three COLOURS RED, GREEN & BLUE. This will only carry picture to get sound you will need 3.5mm mini input jack. If any of the colours are mixed or swopped – the picture will be Black & White / Rolling picture / no picture / etc.

On the Hisense TV sets there is a Digital Coaxial audio output available on the side of the TV set (Colour of the jack is dark Orange) – Cable can be a single RCA cable.

If a customer has a digital Amplifier / Receiver with the Digital coaxial input then they can connect the digital coaxial output from the TV set to the AMP / REC to get the sound from the TV set – cable can be a single RCA cable.

If the customer is using the RF (antenna) to get the signal to the TV set then they could also make use of the headphone socket on the side of the TV set to get the sound out from the TV set to the REC / AMP – cable can be a 3.5mm stereo to two RCA or 3.5mm stereo to 3.5mm stereo (depend on external device)

Note if this option is used then the customer will not get any sound from the TV speakers

If the customer does not have the digital coaxial input on the AMP or REC and they have a satellite receiver, to receive the signal to the TV set. Then they would need to connect the audio out from the satellite decoder to the AMP / REC to get sound – Two RCA to Two RCA Cable.

You can also get audio out from the TV set by AV (RCA) audio out to the amplifier AUX or AV in.

Plug in the USB/External HDD. Side or bottom back of the TV set.

Press source and Select DMP (Last option) or select/press DMP button on the remote control.

TV will display USB interface on the screen. You will be able to select Movie / Music / Photo, and then select the content you would like to play

Note*USB system supports FAT32 and NTFS file formats

If you pick up the signal / channels and the sound has a buzzing noise – this is a sound setting change that is needed. The sound needs to be changed to “I”.

If you pick up the signal / channels and the picture is in black and White / ETC – this is a colour setting change that is needed. The colour needs to be changed to “PAL”.

Swap the existing cable with a “known-good” working cable.

Remove any HDMI switch boxes / repeaters and try connecting directly.

Restart the TV and external device in this order to force a new HDCP query from the external device. Sometimes the (connecting points – top left), Hotplug detect scheme doesn’t work properly.

As a last resort, swap / flip the cable around. (connect the side from the TV to the external device and side from external device to the TV set). Sometimes the HDMI cable gives a defect that causes it to be “directional.

Note*There are a lot of different types of HDMI cables and they all can affect the picture displayed a TV screen. The first thing to do when the picture is not clear / no picture and there is a HDMI cable connected from external device to the TV set (lines on screen/no/picture/colour/white spots/etc.)Check if HDMI cable is not damaged/bent or broken also check the connecting pins on both ends of the cable is not broken/damaged. The next step will be to change the cable or try another external device or another TV set

If you are receiving a split image on you TV screen. This will mean that the content that is being played is in 3D, so you would need to put the TV set on 3D mode. To put the TV set on 3D mode:

Press menu
Go to option
Select 3D type.

Depending on the 3D content type played on the TV set, the progressive options will give you the best 3D experience

The Dynamic Host Configuration Protocol (DHCP) is a network protocol used to configure devices that are connected to a network (known as hosts) so they can communicate on that network using the Internet Protocol (IP).

Note*With any other support information contact the Hisense service center 0860-hisense (4473673)

You can set up the connection Auto or manual:

setupInternet
Manual:

setupInternetManual
Automatic:

setupInternetAuto

Upgrading the TV software
The USB 3.0 is colored blue and the USB 2.0 is colored white. When updating, please use the USB 2.0 port colored white.

Make sure the USB is empty with no files or folders in USB.

Unzip the file and only take the software to the USB whose name ends up with .pkg. Don’t change the name of file, don’t put inside a folder, don’t copy the zipped file.

The BEST is to format the USB – FAT32 or FAT16.

Option 1

Switch the TV on, pull the plug off the wall, plug the USB in, press and keep pressing the power button on remote, put plug back into the wall. Make sure the remote is pointed to sensor and is +/- 40CM from TV set.
Option 2

Keep pressing the same button on remote for 5-10 seconds while switching on the TV. It will display “Software Updating” on the screen.
The TV will identify and upgrade the software automatically.
After a successful update the TV will automatically restart.

Check if the light comes on when you open the fridge door
Check plug point
Change plug to another socket
Check if other electrical devices works when connected to the same power point
If all of the above has been checked please contact service Centre on 0860-Hisense (4473673)

Adjust the thermostat
Listen if you can hear the sound of the compressor running
Listen if you can hear the compressor starting and stopping continuously

Adjust the temperature to a lower setting
Checked if the door is sealed
Make sure there are no warm food items placed in the fridge

Readjust the temperature setting

The drain pipe could possibly be blocked on the back bottom inside the fridge
The drain pipe could be cleared by inserting a thin knitting needle or braising rod down the drain pipe hole.
Note*With any other support information contact the Hisense service center 0860-hisense (4473673)

Check temperature setting, make sure it’s not too low
Make sure the doors are 100% sealed
Switch unit off at the mains for a few hours

Check if the fridge is level, if not adjust the feet
Check if there is enough clearance between wall/skirting board and the fridge

Globe could be faulty-replace the globe
The door switch could be faulty or jammed (press with finger to check)

The water outlet valve could be faulty- Replace water dispenser valve
Check that the outlet valve plunger is not jammed

The water outlet valve could be faulty- Replace water dispenser valve
Check water dispenser seals
Check that the outlet valve plunger is not jammed

The touch screen could be locked, to unlock press the unlock button for 12 secs
Note*With any other support information contact the Hisense service center 0860-hisense (4473673)

Check to see if the transport bolts have been removed:
Check if the washing machine is level:
If not Adjust legs.

Check that it is not over loaded with clothes
Make sure the door is closed 100%

This means that the tap of the water supply is closed.

This is a draining fault, to resolve you would need to clean the pump.

IMPORTANT: ENSURE THAT THE WATER IS COOLED BEFORE DRAINING THE APPLIANCE.

To clean the pump, do the following:

Stop the machine and unplug it.
Depending on the model remove the plinth by holding it tightly on both side, pushing it downward and tilting to the side. Or, push down on the tabs provided on both sides and remove it
Place a container beneath it
Open the filter but do not remove it completely
Slowly turn the filter counter clockwise until the water begins to drain out
Wait until all the water has drained
Now unscrew the filter completely and remove it
Clean the filter and filter chamber
Check that the pump rotter moves freely
Reinsert the filter and screw it colockwise
Pour about one liter of water in the detergent draw
To reactivate the eco system
Check that the filter is inserted properly and securely
Reinstall plinth
Plug in appliance and stat the program
Note*With any other support information contact the Hisense service center 0860-hisense (4473673)

On the SIM card packaging.

If you do not have your pin number you would need to contact you network service provider.

On the Sim card packaging near the pin number.

If you do not have your PUK number you would need to contact you network service provider.

You would need to contact your network service provider.

When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

Ensure your phone is registering to the right network:

Click the menu button
The select Settings
Select “Wireless and Networks”
Ensure “Airplane” mode is not selected (ticked)
Select “Mobile Networks”
Select the correct Sim card( if two are installed)v
Select “Network Operators”
The phone will scan for available network operator signals.
Choose the “Select Automatically”
Phone should register on the correct network

Note*With any other support information contact the Hisense service center 0860-hisense (4473673)

When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

If your device has a touch screen and the touch screen is not responding properly, try the following:

Remove any protective covers from the touch screen. Protective covers may prevent the device from recognizing your inputs and are not recommended for touch screen devices.
Ensure that your hands are clean and dry when tapping the touch screen.
Restart your device to clear any temporary software bugs.
Ensure that your device software is upgraded to the latest version.

If the touch screen is scratched or damaged please contact the service center on 0860-hisense (4473673)

If your device freezes or hangs, you may need to close programs or reset the device to regain functionality.

If this does not solve the problem, perform a factory data reset. In Idle mode, open the application list and select Settings ? Privacy ? Factory data reset ? Reset phone? Delete all.

To physically factory reset the phone:

Remove the battery, and then replace the battery.
While holding down the ‘down’ volume button press the power button, keep the volume button held until you see and android being unpacked out of a box.
Press the home button when you the warning triangle
Depending on your needs select the correct option using the volume buttons and the menu button to select.

Reminder: Please backup your contacts and SMS to your Memory card before resetting the phone. Factory data reset will erase all your personal information in the mobile phone.

When you are in areas with weak signals or poor reception, you may lose your connection to the network. Move to another area and try again.

Note*With any other support information contact the Hisense service center 0860-hisense (4473673)

Ensure that you have pressed the Dial key.
Ensure that you have accessed the right cellular network.
Ensure that you have not set call barring for the phone number you are dialling

Ensure that your device is turned on.
Ensure that you have accessed the right cellular network.
Ensure that you have not set call barring for the incoming phone number

Ensure that you are not covering the built-in microphone.
Ensure that the microphone is close to your mouth.
If using a headset, ensure that it is properly connected.
When is the call screen make sure that the mute button is NOT selected

Ensure that you are not blocking the device’s internal antenna.
When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

Ensure that the correct number is stored in the contact list.
Re-enter and save the number, if necessary.
Ensure that you have not set call barring for the contacts phone number/li>
NB* To access and adjust call barring settings please contact your network service provider

Your battery is low. Recharge or replace the battery to continue using the device.
The battery terminals may be dirty. Wipe both gold colored contacts with a clean, soft cloth and try charging the battery again.
If the battery will no longer charge completely, dispose of the old battery properly and replace it with a new battery (refer to your local ordinances for proper disposal instructions).

When you use applications that require more power or use applications on your device for an extended period of time, your device may feel hot to the touch. This is normal and should not affect your device’s lifespan or performance.

Your mobile device must have sufficient available memory and battery power to operate the camera application. If you receive error messages when launching the camera, try the following:

Charge the battery or replace it with a battery that is fully charged.
Free some memory by transferring files to a PC or deleting files from your device.
Ensure that the camera is saving to the right memory (Phone or SD card)
Start the camera by selecting the icon from your home screen or opening the
Application menu
Press the camera settings button
Select the memory you want to use
Restart the device. If you are still having trouble with the camera application after trying these tips, contact a Service Centre.

Ensure that the Bluetooth wireless feature is activated on your device.
Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to, if necessary.
Ensure the device Bluetooth is set to discoverable.
Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).

The phone’s internet settings are either incorrect or they are worn and need to be replaced.

To get new internet settings please do the following:

The Phone automatically gets settings from the service provider when a new Sim card is inserted. If the phone has the worn internet settings, switch off the phone, remove the battery and Sim card/s, replace the battery and switch on the phone without the Sim card/s. Once it’s finished booting up, switch it off and replace the Sim cards and switch it on. The phone should give you a message about configure a new card, select okay and your settings should be automatically updated.

To connect to Wi-Fi, you need to have the WLAN switched on.

In Settings select Wireless & Networks
Make sure the WLAN option is ticked
Select WLAN settings,
Select the Wi-Fi signal within range and if it’s secured you will need the password for it.
Select connect

Tethering is the ability to connect your phone to a PC using a USB and utilise it as a modem.

If tethering is not working:

Connect your PC to the phone using the provided USB
Wait for the Auto play to give you options
Select Open Folder to view files
Double-click the Hisense Phone USB Driver Setup.
Install the drivers
Unplug and reconnect the USB cable
Activate the tethering.
Hotspot is the phones ability to broadcast a Wi-Fi signal and allow other devices to use it to connect to the internet. This feature is useful to connecting multiple devices to your phone for them to utilise the internet connection.

WE ADVISE USING THE HOTSPOT FEATURE WITH THE BATTERY CONNECTED TO THE POWER CHARGER AS THIS FEATURE USES A LOT OF BATTERY POWER.

You will use Google play store to download games and applications.

Check that the wall switch is on
Try to plug the microwave in a different socket
If the microwave is plugged into an extension lead try to plug microwave directly into the wall socket or test other appliances in the same extension lead

Check that the wall switch is on
Try to plug the microwave in a different socket
If the microwave is plugged into an extension lead try to plug microwave directly into the wall socket or test other appliances in the same extension lead
Note*With any other support information contact the Hisense service center 0860-hisense (4473673)

Fully adjustable glass shelving is structured so that when a beverage is spilt on the shelf, it will not spill to food stored on other shelves.

To protect food and energy waste in the refrigerator and in the freezer, an alarm sounds if the door is left open for more than 15 seconds.

The easily removable door seals can effectively isolate external heat, and is also easy to maintain and clean.

Maintains a constant temperature to keep food fresh, preventing temperature fluctuation and nutrition loss. It provides better use of energy due to the accuracy of temperature control when compared to standard mechanical or manual controls. Depending on models the Electronic Temperature Control also allows Temperature settings for Refrigerator and Freezer sections be set independent of each other.

Flat back design appliances are space saving and provide a uniform cosmetic look. This convenient feature allows you to position your appliance closer to the wall.

Frost Free technology (also called Auto-defrost or no-frost) applied in refrigerators or freezers incorporates technology to keep the freezer compartment of the appliance from ice build-up. Advantages in Frost Free models include: No need to manually defrost the ice buildup, food packaging is easier to see because it’s clear of frost, most frozen foods don’t stick together, and smells are limited, especially in total frost free appliances, since the air is constantly circulating.

High density foaming ensures a high degree of efficiency and is a key function in meeting Minimum Energy Performance standards.

With this mode selected the refrigerator compartment will automatically be set to 15 ?, and the freezer will remain at Freezing temperatures letting you enjoy your holiday with out worrying about your refrigerator energy consumption.

Hisense’s large freezer sections and drawers provides ample storage. The seamless integrated mold design keeps spills contained.

Providing bright, energy efficient lighting LED lighting is environment-friendly and more functional when compared to traditional light bulbs.

From the initial stages of industrial design, Hisense refrigerators are designed to perform quietly, allowing you to enjoy a more peaceful living environment.

Adjust your crisper storage compartment humidity level to suit the type of food you are storing.

Multi Air Flow designed products allow air circulation through multiple wind channels in the appliance. This further ensures that the refrigerated air reaches each shelf for efficient and uniform cooling.

A reversible door includes pre-fabricated notches on opposite sides of the door allowing for the door to be reversed without having to be flipped end-on-end.

Safety Glass is provides a higher weight load capacity and is not easily broken in normal domestic use. It is four times stronger than regular glass. In the event the glass should break the Safety Glass is designed crumble into small granular chunks to avoid cuts making it a much safer alternative.

The Super Cool function rapidly lowers the temperature in the refrigerator ensuring your food is cooled quickly. It is particularly useful when cooling large amounts of food.

The Super Freeze function rapidly lowers the temperature in the freezer to ensure your food is frozen quickly. It is particularly useful when freezing large amounts of food.

Glass shelves are traditionally easier to clean due to their flat surface. The tempered glass allows for safe use in the home and lowers the risk of spillage.

Top Mount refrigerators provide convenient storage of food produce with easy access. With the Freezer compartment at eye-level, and the fresh food compartment underneath, this design allows for the maximum benefit for most sized kitchens.

The Rotary Ice-Maker conveniently delivers ice into the ice collector with a simple turn of the wrist.

A Vegetable Crisper is a seperate storage space for fruit and vegetables.

Wire shelves are used in some Refrigeration and Freezer models for those who want just want the basics.

With the ease of your remote controller you can set the time on your Air Conditioner to either switch on or off.

In the event of a power failure your air conditioner automatically restores its previous settings.

The front panel and filters can be detached easily to allow easy cleaning.

An inverter model means that the compressor is powered by a variable speed drive or “inverter”, which enables the compressor to run at a range of speeds from slow to fast, to match the output required. Most conventional compressors run at a constant speed and these types of units vary their capacity by switching on and off at different intervals. Inverters are a sophisticated piece of technology which improve the performance and energy efficiency of air conditioners under normal use.

From the first conceptual stages of industrial design to the finished product, Hisense Air Conditioners are developed and evaluated to meet the lowest noise levels.

Reverse-cycle air conditioning models have the added benefit of heating, as well as cooling. This is useful may in climates that experience cool winters and hot summers. Reverse-cycle air conditioners are among the most economical forms of heating to use.

In-built sleep mode program adjusts the set temperature for maximum comfort and energy efficiency.

By pressing the SMART button on your remote controller, the temperature and fan speed automatically adjust to deliver pre-set settings.

Designed to allow your Air Conditioner to draw less current on start-up providing economical and quiet compressor initialization.

By pressing the SUPER button on your remote control, your unit delivers fast and efficient cool air for your comfort.

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