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Terms & Conditions2022-03-25T08:25:33+00:00

Terms and Conditions of Sale

This page together with the documents referred to within it (“Terms and Conditions of Sale”) explains the terms and conditions on which Hisense SA Sales Holdings Proprietary Limited (“Hisense” “we” “our” or “us”) supply products (“Products”) listed on our online sales platform (“Hisense Online Store”) hosted at https://www.hisense.co.za (“website”) to persons that access or use our website to purchase Products (“you” or “your”). These Terms and Conditions of Sale do not relate to or cover the sale of our products by third parties to you.

Please read these Terms and Conditions of Sale carefully and make sure that you understand them before ordering any Products from the Hisense Online Store. You should understand that by ordering any of our Products, you accept these Terms and Conditions of Sale. If you refuse to accept these Terms and Conditions of Sale, you will not be able to order any Products from the Hisense Online Store. You may print a copy of these Terms and Conditions of Sale for future reference. We will supply the Products in conformity with these Terms and Conditions of Sale. You acknowledge that we may vary these Terms and Conditions of Sale as set out in the Our right to vary the Terms and Conditions of Sale section below.

Hisense is a company registered in South Africa with registration number 2012/196073/07, with our registered office at unit 12, Eastwood Office Park, 11b Riley Road, Bedfordview, 2007, Johannesburg, South Africa. Our main trading address is unit 12, Eastwood Office Park, 11b Riley Road, Bedfordview, 2007, Johannesburg, South Africa. Our Value Added Tax (“VAT”) number is 4110262369.

We only deliver orders to physical addresses in South Africa.

Your status

By placing an order through our website, you warrant that:

  1. you are legally capable of entering into binding contracts;
  2. you are at least 18 years old;
  3. you are a private individual and purchasing products in your capacity as such; and
  4. you are not purchasing products for the purpose of resale or any unlawful purpose whatsoever.

How the contract is formed between you and us

  1. Your order is an offer to us to buy the Product(s) in your order. You are considered to have placed an order with us by ordering on the Hisense Online Store and by following the checkout process. After placing an order, we will use the email address you have given us to send you an e-mail acknowledging that we have received your order and which will contain an order reference number and details of the Product(s) you have ordered (“Order Confirmation”). Please note that the Order Confirmation is only an acknowledgment that we have received your order and does not mean that your order has been accepted by us. All orders are subject to our acceptance of your offer to buy the Product(s) ordered. We will only accept your offer (and form the contract of sale) when we send you an e-mail confirming that the Product(s) has/have been dispatched (“Dispatch Confirmation”). We may, at our discretion, refuse to accept your order:
    1. where the Product is not available;
    2. where we cannot obtain authorisation from your bank for your payment;
    3. if there has been a pricing or Product description error (see ‘Product Description, Price and Payment’ below); or
    4. if you do not meet the criteria set out in ‘Your Status’ above.
  2. The contract between you and Hisense (“Contract”) will only be formed on the earlier of i) when we send you the Dispatch Confirmation and ii) when we deliver the Product(s). The parties to the Contract are you and Hisense.
  3. The Contract will relate only to those Products in respect of which we have confirmed dispatch in the Dispatch Confirmation or which we have delivered to you. We will not be obliged to supply any Products which may have been part of your order until the dispatch of all Products forming part of the order have been confirmed in a Dispatch Confirmation.
  4. If we are unable to deliver the Product(s) after sending you the Dispatch Confirmation because the Product(s) you ordered is/are no longer available, we will immediately notify you and provide you with a full refund within 30 calendar days after the date on which you made payment for the Product(s) that is/are no longer available.

Our Status

We may also provide links on the Hisense  online store to the websites of other companies, whether affiliated with us or not. We give no undertakings or warranties that products you purchase from third party sellers on the Hisense online store, or from companies to whose website we have provided a link on the Hisense online store, will be fit for purpose, appropriate for your needs or acceptable to you. This disclaimer does not affect your statutory rights against the third-party seller. We will notify you at the email address you have provided to us when an approved third party is involved in a transaction, and we may disclose your personal information related to that transaction to the approved third party for the purposes of fulfilling an order and all matters incidental thereto. By placing an order with us, you consent to the processing and use of your personal information for the aforementioned purpose(s).

10 day cooling off period / right to return

  1. Subject to our ‘Returns Policy’ section below, you may cancel the Contract and return your products for any reason within 10 (ten) business days of the day we deliver the Product(s) to you unless we indicate that other terms and conditions are applicable, in which case the specified terms and conditions will apply.
  2. It is your responsibility to take reasonable care of the Product(s) before returning them to us in accordance with these terms. The Product(s) must be returned in a reasonable condition along with any packaging, manuals, accessories, free items and any other components. In this case, you will receive a full refund of the price you paid for the Products in accordance with our Returns Policy section below.
  3. To cancel the Contract in accordance with these terms, you may contact us via the Hisense Online Store, by email, or by calling the Customer Care Team (details are available here: Contact Us) You will then be informed of details of how to return or arrange for the collection of the Product(s), if approved. Please note, we can only collect Products free of charge from the original delivery address and returns will only be free of charge when sent to us from an address in South Africa. You must take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right to charge you for our expenses incurred in repairing and restoring the Product(s) to its/their original condition.
  4. If you are a consumer (as defined by applicable law) you have, in certain instances, a statutory right to cancel the Contract. Details of this statutory right and your right to cancel are provided in the Delivery Confirmation and are set out in our Returns Policy below. The 10-business day right to return a Product(s) described in this section is offered in addition to and does not affect your statutory rights as a consumer.
  5. If your Product is defective, please see the Returns Policy section below.

Availability, Delivery and Installation

Availability and Delivery
  1. We can deliver to any physical address in South Africa.
  2. We will deliver the Product(s) to the delivery address you specify in your order. We will not deliver the Products to your delivery address unless there is someone over the age of 18 present to accept and sign for the Products. If you have not received the Product(s) within the estimated delivery time specified in the Dispatch Confirmation you should contact us via the Hisense Online Store, by email or by calling the Customer Call Centre (details are available here: https://hisense.co.za/contact/
  3. Please be aware that delivery timescales in relation to pre-order Products are estimated and may change as a result of manufacturing or transportation delays. Any delay to your delivery of pre-ordered Products will be communicated to you at the email address which you have provided to us in advance.
  4. If a Product is visibly damaged upon delivery, you must: (i) not sign for or accept the delivery; (ii) return the Product(s) with the delivering logistics company; and (iii) contact Hisense immediately to arrange for a replacement of the damaged Product(s) . If you discover that the Product is damaged or defective after you have accepted delivery, please refer to our ‘Returns Policy’ section below.
Installation services
  1. The purchase and delivery of a Product does not include any installation of that Product unless we expressly specify that installation is included in the purchase price or if we specify that installation of the Product may be purchased by you during the checkout process. The following terms apply to any installation service:
    1. We offer installation across South Africa for certain qualifying Products.
    2. Any installation service purchased on our website or specifically included in the purchase price of a Product is supplied by a third-party installer authorised by Hisense and is subject to the third-party installer’s availability.
    3. Following your purchase of a Product and an installation service at checkout, we will call you on the number you provided to us to schedule an appointment for the installer to install the Product at your chosen physical address.
    4. The installation will only take place if an adult is present at the chosen address at the scheduled appointment time, to allow the Hisense approved installer entry to the chosen physical address and who will be expected to sign for the completed installation.
    5. Where the installer fails to carry out any installation service because there is no electricity and/or no internet connection, no water supply for laundry and dishwashers or where there is any other interference or hindrance at the chosen physical address, you will need to reschedule a new appointment with the installer at an additional cost to you.
    6. If you need to reschedule your appointment, or have a problem with the installation service performed for you, please telephone the Customer Call Centre (details are available here: https://hisense.co.za/contact/
    7. If you think that the installation service performed by the installer has not been performed in accordance with your statutory rights, then, subject to 1.8 below, you will have the option to select a repeat installation service or request a full refund for the installation service purchased. We will process a refund due to you as soon as possible and, in any case within 30 (thirty) calendar days of the day we confirmed to you that you were entitled to a full refund. We will refund you in the same way using the same method you used to purchase the installation service.
    8. We reserve the right to inspect and verify any problem you say you have with the installation service performed for you. If we find that the problem is because: (i) your instructions to us or the installer were against our or the installer’s advice; (ii) you misused, neglected, physical damaged, tampered or incorrectly adjusted the Product before, during or after installation; or (iii) of normal wear and tear, then we reserve the right to refuse to issue a full refund to you for the installation service purchased, or to claim compensation from you where we perform a repeat installation service. This does not affect your statutory rights.
    9. If you wish to return a Product(s) that has/have been installed, in addition to the procedure set out in our ‘Returns Policy’ section below, you will have to arrange for the Product(s) to be uninstalled at your cost. If you wish to exchange a Product that has been installed, in addition to the procedure set out in our ‘Returns Policy’ section below, you will have to arrange for the Product to be uninstalled at your cost and you will be required to purchase a new installation service for that Product if you would like an installer to install the Product for you. This does not affect your statutory rights.
  2. Restrictions on installation service can be found at https://hisense.co.za/contact/
    Please ensure that you click on the link and that you familiarize yourself with what these restrictions are

Risk and Title

  1. The Products will be your responsibility, and you assume all risk in respect thereof, from the time of delivery.
  2. Ownership of the Product(s) will only pass to you on the later of either i) delivery or ii) when we receive full payment of all sums due in respect of the Products, including delivery and installation charges (where applicable).
  3. By signing for your order it is an acknowledgement of delivery and receipt of the Product(s) ordered.

Product Description, Price and Payment

  1. We shall take all reasonable efforts to accurately reflect the description, availability, price and delivery charges of the Products on the Hisense Online Store. However, should there be any errors of whatsoever nature, we shall not be liable for any loss, claim or expense relating to a transaction based on any such error.
  2. The price of the Products will be as quoted on the Hisense Online Store from time to time, except in cases of an obvious error. Product prices are in South African Rand (ZAR) and include VAT at the legal prevailing rate. The price quoted on the Hisense Online Store for Products excludes delivery and installation charges which are quoted separately on the Hisense Online Store or upon request.
  3. Product prices and delivery charges are subject to change at any time, but changes will not affect orders in respect of Products for which we have already sent you an order confirmation. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.
  4. Payment for all Products must be made either by credit or debit card and is collected on our behalf by an approved payment gateway for all South African acquiring banks. We accept card payment by Visa Debit, Visa Credit, Mastercard and American Express. A payment by credit or debit card will only be charged at or shortly after the time you place your order for the Product and if applicable, the installation service.

Returns Policy

  1. If you wish to return a Product to us you may contact us via the Hisense Online Store, by email, by calling the Customer Call Centre (details are available here: https://hisense.co.za/contact/
    You will then be informed of details of how to return or to arrange for the collection of the Product(s), if such return is approved. Please note, we can only collect Products free of charge from the original delivery address and returns will only be free of charge when sent to us from an address in South Africa.
  2. Requirements and Procedure for Product return;
    1. A Product return request will only be processed if all the information and documentation required by us is provided by you, which may include –
      1. Full Model Number of the Product(s) you would like to return
      2. Serial Number or IMEI Number of the Product(s) you would like to return
      3. Condition of the Product(s) you would like to return and nature of defect of the Product(s) you would like to return
      4. Proof that you bought the Product e.g. tax invoice, credit card confirmation
    2. Before Hisense grants approval for your return request, Hisense or an agent chosen by Hisense may inspect the Product you would like to return at your premises, or Hisense or its agent may collect the Product from you so that the Product you would like to return can be inspected at a nominated accredited Hisense pre-inspection agent premises.
    3. Hisense will carry out the following check during the inspection –
      1. Physical Assessment: whether the Product you would like to return is in “as new” condition – i.e. not damaged or overly worn-out from use;
      2. Warranty Assessment: whether the Product you would like to return is faulty and if it satisfies Hisense’s standard warranty conditions;
      3. Hacking or Rooting: checking defects related to the rooting or hacking of the Product you would like to return;
      4. Full Function Assessment: whether the Product you would like to return has operational and technical discrepancies;
      5. Accessory Assessment: whether the Product you would like to return is returned complete with its original packaging, all accessories, manuals and consumables; and
      6. Liquid Ingress Assessment: whether the Product you would like to return has been damaged by having come into contact with a liquid e.g. water damage.
    4. The Product return period for technical defects is 10 (ten) business days, which starts on the date on which you received the Product. Kindly refer to our https://hisense.co.za/warranty/ for our further terms and conditions relating to faulty and defective Products.
    5. All Products you would like to return are subject to approval and must be returned in the original packaging and must include all components, accessories and manuals.
  3. If you are returning a Product to us:
    1. because you have cancelled the Contract within the 10-day period (see ‘10 day cooling off period / right to return’ above), we will process the refund due to you as soon as possible after we have collected the Product from you and, in any case, within 30 (thirty) calendar days of the day you gave us notice to cancel, but subject to the process we have set out in paragraph 2 of this section above. Where you are entitled to a refund, we will refund the price of the Product(s) in full. We will be responsible for collecting any returned Product from your chosen physical address in South Africa.
    2. for any other reason (for instance, because you have notified us in accordance with the terms below that you do not agree to a change in these Terms and Conditions of Sale or in any of our policies, or because you consider that the Product(s) is/are defective), we may examine the returned Product(s) in accordance with paragraph 2 of this section above and will notify you whether you are entitled to a refund via e-mail within a reasonable period of time and, usually within 5 (five) business days of when we receive the Product(s) from you. We will usually process the refund due to you as soon as possible and, in any case, within 30 (thirty) calendar days of the day we confirmed to you via e-mail that you were entitled to a refund.
  4. Subject to the terms below, if you believe that (a) Product(s) you have ordered from us is/are defective, you should contact us via the Hisense Online Store or by email or by calling the Customer Call Centre (details are available here: https://hisense.co.za/contact/ ) as soon as possible. We will advise you of the appropriate steps to take for the return of the Product to us. If you notify us within 10 (ten) business days of delivery of the Product(s) that the Product(s) is/are defective, then subject to any warranty conditions applicable to the Product(s) and the process we have set out in paragraph 2 of this section above, you will have the option to select a repair, an exchange or a refund. If you discover a fault with the Product after 10 business days from delivery of the Product(s), then subject to any warranty conditions applicable to the Product(s) and the process we have set out in paragraph 2 of this section above, we will at our discretion either repair or replace the Product(s) and deliver the repaired or replacement Product(s) to you at a physical address in South Africa, or provide you with a refund.
  5. You must take reasonable care of the Product(s) while it/they is/are in your possession. If you fail to comply with this obligation and return a damaged Product(s) to us, we may have a right to charge you for the costs of repairing and restoring the Product(s) to its/their original condition. When returning (a) Product(s) to us we recommend that you obtain proof of delivery to us. In all cases, we reserve the right to inspect the Product(s) and verify any alleged fault or defect. For an exchange or refund, the Product(s) must be in an otherwise ‘as new’ condition together with any packaging, manuals, accessories, free items and any other components. We reserve the right to refuse a refund or exchange if the Product(s) returned is/are deemed to have been damaged or tampered with after delivery to you took place.
  6. If approved, refunds will be processed using the same method you used to pay for the Product you purchased.
  7. We will not attend to any refunds, replacements or repairs in respect of faulty or defective Products if such faults or defects were caused by: (i) your misuse, neglect, physical damage, tampering or incorrect adjustment of the Products; (ii) normal wear and tear of the Products or (iii) incorrect installation of the Products other than if such installation was done by an accredited Hisense installer. Products sold on the Hisense Online Store are intended for domestic use only and are not for resale. You may not remove the serial number from the Product(s).
  8. This Returns Policy does not affect your statutory rights.

Terms and Conditions for the Purchase of a TV Set in South Africa

  1. Please note as per the South African Broadcasting Act, No. 4 of 1999, any individual buying a TV in the Republic of South Africa requires a valid TV licence in their name.
  2. By law, every customer must have a valid TV licence when purchasing a television set or any appliance with a built-in TV[TC1].
  3. You hereby consent to Hisense sharing your details with a 3rd party provider for the purpose of concluding the delivery of the TV purchased and for verifying the validity of your TV license.
  4. You confirm that the address that appears on the TV license is the same address where the TV is being purchased for use.
  5. When you buy a television online, the verification of same will be done simultaneously before you checkout.
  6. We will need you to provide us with either your South African ID number or a valid TV licence number. With this information we will conduct a search for your SABC profile.
  7. In the event that you are a foreign national, we would need a copy of your TV licence, and/ or a copy of your Easy Pay number, and a copy of your passport
  8. In the event that you do not have a TV licence, as the buyer of a TV, you would first need to buy a TV licence, and then provide us with a copy of your ID or TV licence card before we can deliver your TV.
  9. To buy a TV licence, you may proceed to either the SABC Fast pay link or one of the recommended Banks and retailers provided in the links below
    1. SABC Fast Pay Option
    2. SABC Accredited Pay Points including banks, Retailers and SABC Regional offices

Product Warranties

  1. In addition to your rights under the Contract and your statutory rights, Hisense Products also come with a manufacturer’s warranty. Details and conditions relating to the manufacturer’s warranty can be found with the documentation that accompanies the Product you purchased or on our website. You may be required to register as the purchaser and owner of the Product in order to benefit from the manufacturer’s warranty or any extended warranty. https://hisense.co.za/warranty/
  2. The manufacturer’s warranty will no longer be valid, and Hisense will not be responsible for:
    1. damage or injury of any kind resulting from electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls and or failure to use the Product in accordance with the operating instructions and or general misuse and or abuse, or
    2. if not used for domestic purposes only, or
    3. for damage caused by a superior force (vis major), or
    4. where the Product has been infested with insects or pests, or
    5. if water or liquid caused the damage to the Product, or
    6. if the warrantee seal is tampered with.

    Any repair or tampering by an unauthorized person or attempt to repair or tamper with the equipment, or use of parts not supplied by authorized agents, or alterations or modification to the equipment, shall render the manufacturer’s warranty null and void.

Our Liability

  1. Nothing in these Terms and Conditions of Sale excludes or limits our liability for:
    1. death or personal injury caused by our gross negligence;
    2. fraud or fraudulent misrepresentation by us;
    3. any breach by us of our obligations prescribed by the Electronic Communications and Transactions Act No. 25 of 2002 or the Consumer Protection Act No. 68 of 2008, including but not limited to our obligations in respect of defective products;
    4. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
  2. Subject to paragraph 1.1 to 1.4 of this section above and paragraph 3.1 to 3.7 of this section below, if either of us fails to comply with these Terms and Conditions of Sale, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms and Conditions of Sale and are directly attributable to the failure to comply with these Terms and Conditions of Sale.
  3. To the extent permitted by applicable law, we will not be liable for losses that result from our failure to comply with these Terms and Conditions of Sale that fall into the following categories:
    1. loss of income, goodwill or revenue;
    2. loss of business;
    3. loss of profits;
    4. loss of anticipated savings;
    5. loss of data;
    6. waste of management or office time; or
    7. indirect, consequential, punitive or special loss or damage.
  4. Notwithstanding paragraphs 1, 2 and 3 of this section above, in the event that we are found liable pursuant to a breach by us of these Terms and Conditions of Sale, our liability will in any event be limited to the purchase price of the Product to which the claim relates.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Hisense Online Store and the Hisense website, you accept that communication with us will be electronic. We will contact you by e-mail or provide you with information by posting notices on the Hisense Online Store or the Hisense website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Notices

All formal notices given by you to us must be given in writing to Hisense SA Sales Holdings (PTY) LTD situated at unit 12, Eastwood Office Park, 11b Riley Road, Bedfordview, 2007, Johannesburg, South Africa. We may give notice to you at either the e-mail or physical address you provide to us when placing an order, or in any of the ways specified in ‘Written Communications’ above. Notice will be deemed received and properly served – (i) immediately when posted on the Hisense website; (ii) 24 hours after an e-mail is sent, or (iii) on the date of delivery if delivered by hand during business hours. In proving the service of any notice, it will be sufficient to prove, in the case of a hand delivered letter, that such letter was properly addressed and delivered to the specified physical address of the addressee, and, in the case of an e-mail, it will be sufficient to prove that such e-mail was sent to the specified e-mail address of the addressee.

Transfer of rights and obligations

The Contract between you and us is binding on you and us and on our respective successors and assignees.

  1. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent.
  2. We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract

Events outside our control

  1. We will not be liable or responsible for any failure to perform, or for the delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
  2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
    1. strikes, lock-outs or other industrial action;
    2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
    3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
    4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
    5. impossibility of the use of public or private telecommunications networks
    6. the acts, decrees, legislation, regulations or restrictions of any government;
    7. failure of continuous electrical supply;
    8. acts of sabotage;
    9. pandemic or an epidemic.
  3. Our performance under the Contract will be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. Should the Event of Force Majeure continue to prevent or restrict us from fulfilling our obligations for more than 41 (forty-one) business days after on which the Force Majeure Event first occurred, then you will be entitled to terminate the Contract with us by giving us not less than 21 (twenty one) business days written notice to that effect.

Waiver

  1. If we fail, at any time during the term of the Contract, to insist upon the performance of any of your obligations under the Contract or any of these Terms and Conditions of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights and/or remedies and will not relieve you from compliance with such obligations.
  2. A waiver by us of any default by you will not constitute a waiver of any subsequent default.
  3. No waiver by us of any of these Terms and Conditions of Sale will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the ‘Notices’ section above.

Severability

If any court or competent authority decides that any of the provisions of these Terms and Conditions of Sale or any provisions of the Contract is invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

Our right to vary the Terms and Conditions of Sale

  1. We have the right to revise and amend these Terms and Conditions of Sale from time to time by posting them on our website.
  2. You will be subject to all our policies and the Terms and Conditions of Sale in force at the time that you order Products from us, unless any change to those policies or these Terms and Conditions of Sale is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions of Sale before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions of Sale, unless you notify us in writing that you do not accept the change to the Terms and Conditions of Sale within 7 (seven) business days of receipt by you of the Products).

The Hisense Online Store

  1. We own or are licensed users of all intellectual property rights in and to the Hisense Online Store and all material and content on the Hisense website. You may use the Hisense Online Store, the Hisense website and the materials and content on the Hisense Online Store and on the Hisense website for personal, non-commercial use only. All other use (including reproduction, re-engineering, deconstruction etc.) of the Hisense Online Store, the Hisense website and materials or content thereon is strictly prohibited.
  2. The Hisense Online Store and the Hisense website are provided on an ‘as is’ and ‘as available’ basis without any representations as to appropriateness or suitability and we make no warranties of any kind, whether express or implied, in relation to the Hisense Online Store and the Hisense website. We make no warranty that the Hisense Online Store and the Hisense website will meet your requirements or will be uninterrupted, timely or error-free or that the Hisense Online Store and Hisense website or the server(s) that makes them available are free of viruses, errors, faults or bugs.
  3. While we endeavour to ensure that the Hisense Online Store and Hisense website is available 24 hours a day, we cannot provide any assurances in this regard and will not be liable if for any reason the Hisense Online Store and Hisense website are unavailable at any time or for any period. Access to the Hisense Online Store and Hisense website may be suspended and without notice in the case of system failure, maintenance or repair or for reasons beyond our control as set out above.

Data protection and privacy

Your data protection and privacy rights are set out in our Privacy Policy. Please familiarise yourself with what these are. https://hisense.co.za/privacy-policy/

Third party rights

A person who is not party to these Terms and Conditions of Sale or the Contract shall not have any rights under or in connection with them.

Applicable law

Contracts for the purchase of Products through our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by South African law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of South Africa.

Entire agreement

We intend to rely upon these Terms and Conditions of Sale and any document expressly referred to in them in relation to the subject matter of the Contract., Please make sure you ask for any variation/s of these Terms and Conditions of Sale to be confirmed in writing.

All Links

https://hisense.co.za/terms-conditions/

https://hisense.co.za/privacy-policy/

https://hisense.co.za/warranty/

https://hisense.co.za/contact/

Installation Terms & Conditions

Definitions

  • Hisense South Africa – HSA
  • Third party – Installer

General

  • Prior to the start of the installation, the customer must provide a full-size scale drawing of where the unit must be installed.
  • The customer must define the height of any fixed wall shelving or wall mounted equipment prior to commencement of the installation.
  • The customer must ensure that the Installation area is in a good working order and that the installer has unrestricted access to it.
  • Hisense South Africa (HSA) makes use of third parties (Installer) to carry out the installation services.
  • All estimates are valid for 7 days from the date of quote.
  • Unless otherwise agreed, the service will be provided during normal business hours Monday through Friday, except public holidays.
  • Unless the HSA/installer is informed prior to installation, all services such as water and electricity should be live, tested, and certified.
  • An authorized/certified electrician must install and terminate electrical wiring into appropriate isolators or outlets.
  • All water faucets must be installed/fitted by a licensed/certified plumber.
  • The quote is for installation to live, tested, and certified services within one (1) metre of the equipment position. • Any return visits to test or commission equipment where we were told services were live prior to installation will incur additional costs.

Payment and Costs

  • The quote includes basic product installation.
  • The quote excludes the installation of water supply lines/taps, electrical cabling, and furniture.
  • The quote does not include packaging and other waste disposal.
  • The quote excludes making good on any decoration.
  • VAT is payable on all amounts due; and
  • Unless otherwise agreed, full payment of all charges is due within 5 days of the invoice date.
  • All materials fitted remain our property until paid for in full, and by requesting that we carry out this installation(s), you agree that any materials used that have not been paid for in full can be removed.
  • HSA/installer reserve the right to charge for site visits where installation cannot take place due to reasons beyond their control.
  • Any return visits or additional time spent on site due to restricted access will be charged extra.
  • Special order items, such as fabrication, cannot be returned or cancelled once manufactured. If an installation is cancelled, in whole or in part, within 7 days of the agreed-upon start date, a charge of 50% of the quoted installation cost will be incurred.

Liability

  • Except in the case of death or personal injury caused by our negligence, HSA shall not be liable.
  • HSA accepts no liability for any damage or loss caused by a change in the services connected to the equipment.
  • HSA accepts no liability for any damage or loss resulting from the use of defective materials.
  • HSA shall not be liable for any default due to any circumstance beyond our reasonable control, including, but not limited to, acts of God, war, civil unrest, riot, strike, lockdown, fire, flood, earthquake, or shortage of supply or failure to deliver by our suppliers

Consumer Rights

  • Nothing in these terms and conditions affects a consumer’s statutory rights

QuickFix Terms & Conditions

Free screen replacement only valid on purchases of Hisense Infinity H12, Hisense Infinity H30, Hisense Infinity H30 Lite, Hisense Infinity H40, Hisense Infinity H40 Rock and Hisense Infinity H40 Lite devices until 31 December 2020.

Terms & Conditions

  1. If during the 1st 12 months of purchase, you have suffered screen damage caused by an unexpected and unintentional event (e.g. device drop) that may arise during normal daily usage Hisense will, subject to the payment of the labour costs charged by the service agent, repair the damaged screen.
  2. Hisense’s obligations to You will expire or will be entirely fulfilled before the end of the Planned Term (12 months from the date of purchase) when Hisense has provided to You with a screen replacement, as a result of a claim.
  3. Repairs do not include operational or mechanical failure due to normal wear and tear, theft, misplacement, reckless, abusive, willful or intentional conduct associated with handling and use of the Device.
  4. Should it be found that both screen and liquid damage occurred, Hisense will only cover the screen replacement on customer’s acceptance of all costs relating to liquid damage. This means that the customer is to accept a quote on Main PCB and / or any major components that will affect the device performance and repair can only commence once payment is received prior to repair being started and complete.
  5. The customer can take the device to any Network store in South Africa, if purchased through Network, or contact Hisense Call Centre on 0860 447 3673 or SMS the word “ fixquick “ to 38469 or email: [email protected]
  6. Proof of purchase will be required when submitting a free screen replacement claim.
  7. The standard Hisense warranty terms and conditions apply.
  8. The right to qualify for this promotion is not transferable or exchangeable and only applies to the original purchaser.
  9. Hisense reserves the right to at any time, verify the validity of claims and reserves the right at its sole discretion to disqualify any individual who Hisense has reason to believe has breached any of these Terms and Conditions.

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