Privacy Policy

Privacy Policy

  1. TERMS & CONDITIONS of use Hisense.co.za website amended: May 2020

This policy needs to be construed as an agreement. Please ensure you have read it carefully, as it explains yours and our rights and duties to each other. Please contact Hisense South Africa if you do not understand any part of this agreement.


When does this agreement apply?

  1. If you use or access this site, these terms & conditions of use (“this agreement”) will apply to you. It forms an agreement between you and Hisense (Pty) Limited (“Hisense”, “we” “us” or “our”). This agreement applies regardless of how or where you access this site. You must not use this site if you do not want to be bound to this agreement.

Is this site applicable to you?

  1. This site is applicable to users in South Africa. Hisense reserves the rights to include or remove countries from this list from time to time.


Privacy Policy

Effective Date: January 1, 2020

This Privacy Policy governs the manner in which Hisense SA Sales Holdings (Pty) Ltd. (with its official address at Unit 12, Eastwood Office Park, 11b Riley Road, Bedfordview, Germiston, 2007, South Africa) and its affiliates (collectively called “Hisense”, “we” or “us”) collects, uses, maintains and discloses information collected from you of this website (“Website”).

Hisense maintains privacy policies to safeguard personal identifiable information and communications from unauthorized intrusions. By “personal identifiable information”, we mean any personal information that identifies you, such as your name, address, telephone number, e-mail address, and information about activities (online or otherwise) that is directly linked to your information.

How and why Hisense collects and shares your information

Our online contact forms will ask for limited personal information to ensure we are able to complete your request and respond accordingly. Any information collected from these forms will only be used when Hisense replies your request, or uses agents and service providers (such as contractors or third party companies) to perform services on Hisense’s behalf, or provides your information to Hisense’s retailers or after-sales service partners, We will use commercially reasonable efforts to ensure that the contractors and third party companies protects your personal information in a manner consistent with this Policy.

You may tell us how you would like to be contacted in connection with information you provided to us via our online contact services. If you notify Hisense that you do not want us to use, modify or delete any of your information in the ways described in this Privacy Policy, we will honor your request. However, if you then later provide additional personal information to this Website or otherwise respond to one of Hisense’s online inquiries, we will assume that you have changed your decision with respect to Hisense’s use, modification or deletion of your information, and Hisense may contact you as described therein. You may, at any time, notify us that you do not want to be contacted by Hisense.

Hisense will use commercially reasonable efforts to assure that your e-mail will be kept private. Hisense will not disclose to those parties not affiliated with Hisense, private e-mail communications that are transmitted using Hisense services, except as required to operate the service, or to reply your request, or as otherwise required by law.

Hisense will respond to improper conduct. Hisense may use personal information to investigate and help prevent potentially unlawful activity or activity that threatens us or otherwise violates the customer agreements for any products or services that Hisense provides.

We do not sell, trade, or rent your personal information to others. We may share generic aggregated demographic information not linked to any particular individual regarding visitors and users with our business partners for the purposes outlined above. We may use third party service providers to help us operate our business and the Website or administer activities on our behalf, such as sending out surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

We may use cookies combined with anonymous user data (and personal data if you provide it) to track user movement and behavior within and across this Website and products. We may use this information to help us, or our authorized agents, service providers, retailers and marketing partners, to offer to you products and services that may better serve your needs, and to perform website and/or user analytics. We may supply this information to a third party services or analytics providers to perform the services or analysis for us and to provide the results to us under the terms of a contract that requires the third party services or analytics provider follow all applicable laws and regulations. We use the information and the analytic results to improve this Website and products, the user’s experience, and to provide you with content and services that better meet your needs.

Changes in practices

Hisense will keep its privacy policy current and will make every effort to promptly update this web page every time there is a change to this policy.

Additional privacy protections for children using the internet

Hisense recognizes that children, including young teenagers, may not be able to make informed choices about personal information requested online. Accordingly, Hisense does not knowingly target children or teenagers (younger than eighteen years of age) for collection of information online. Hisense does not solicit or collect personal identifiable information from children and teenagers according to the applicable laws and regulations and does not allow anyone else to do so.

Representations and warranties

Warranties and Limitations of Liability information and documents provided on this Website are provided “as is” without any warranty. Hisense makes reasonable efforts to include accurate and up-to-date information on this Website; it does not, however, make any representations as to its accuracy or completeness. Your use of this Website is at your own risk. Hisense, its suppliers, distributors, authorized agents, service providers, retailers and marketing partners and the other parties involved in creating and delivering the contents of this Website, are not liable for any damages arising from your use of this Website.

Intellectual property rights

The materials displayed on this Website, including but not limited to all text, audio, video, images, photographs, illustrations, artwork, animation files and other graphics, and names, logos, trademarks and service marks, are property of Hisense or its licensors, and are protected by copyright, trademark and other intellectual property laws. This Website may be displayed, downloaded and/or printed solely for your personal, non-commercial home use, provided that you do not delete or modify any copyright, trademark or other proprietary notices. Any other use of the material on this Website without the prior written consent of Hisense is strictly prohibited.

Product information

Product information and photography featured within this Website were as accurate as possible at the time of publication. Subsequent refinements may be evident in the actual product. Prices and specifications are subject to change without notice. Selected accessory items or props shown in the photographs are not part of the product unless specified. Warranty validation and terms vary by product, country and period.

Linked websites

This Website may contain hypertext links to other completely independent web sites. Hisense makes no warranty or representation as to the accuracy, completeness or authenticity of information contained in any hypertext link. The existence of such a link cannot be construed as direct or indirect approval, endorsement or sponsorship of or affiliation with the linked site on the part of Hisense. Please be aware and acknowledge that your use of this Website to link to other sites is at your own risk. You, as visitor to this Website, acknowledge and agree that Hisense has no obligation to review any sites linked to this Website and is not responsible in any way for the content of any linked sites. These websites, links and services may have their own privacy policies and customer service policies. Browsing and interacting with any other website, including websites which have a link to this Website, is subject to that website’s own terms and policies.

Hisense reserves the right to modify the information contained on this Website at any time without notice. While Hisense makes all reasonable efforts to ensure that all material on this Website is correct, accuracy cannot be guaranteed, and Hisense does not assume any responsibility for the accuracy, completeness or authenticity of any information contained on this Website. This Website and all information and materials contained herein, is provided to you “as is” without any warranty of any kind.

No offer to sell

The information contained in this Website is for information purposes only and in no way constitutes an offer to buy or sell Hisense products. The purchase of any Hisense product shall be subject to the terms and conditions of the applicable sale or retail contract. This Website shall not be used or relied upon by you as a substitute for information that is available to you from an authorized Hisense retailer.

Note: Chapter 7 of the Electronic Communications and Transactions Act 25 of 2002 of South Africa gives any natural person who enters or intends entering an electronic transaction with us on this site certain rights. For more information visit: http://www.acts.co.za/ect act/ (chapter VII – Consumer Protection)

Customer Notification

Due to the high number of scam emails being sent by unauthorized third parties to the public fraudulently claiming to be running promotions. Examples include unsolicited emails claiming that recipients are due to receive charity donations, lottery winnings or offers of employment. We confirm that none of these emails are official and as such we do not accept any association with or liability arising from or relating to these emails. We therefore request that recipients of these emails refrain from responding to such emails and/or from providing their personal data.

Use this Website at your own risk

Entry into this Website is at your own risk. By entering this Website and/or submitting our online forms, you acknowledge and agree to be bound by all of the legal terms outlined in this Privacy Policy as well as by all applicable laws and regulations. If you do not agree to these terms, you should not use this Website. Hisense reserves the right to change this Privacy Policy at any time and without prior notice. By using this Website, you agree in advance to be bound by all terms and conditions, including this Privacy Policy. Hisense and the parties involved in creating, producing or delivering this Website are not liable for any direct, indirect, consequential, incidental, punitive or any other type of damages, losses, costs or expenses (including but not limited to legal and expert fees) which may arise either as a result of accessing or the inability to access this Website. This includes, without limitation, liability for damages or injuries resulting from browsing this Website, downloading any materials from it, or from such causes as computer viruses, software or hardware malfunctions, or any other errors, problems, failures or delays in computer operation in general or in network transmission.

Contact us

If you have any questions or comments regarding this Privacy Policy, please contact us at https://hisense.co.za/contact