At Hisense South Africa, we pride ourselves on offering a customer experience that reaches beyond just selling top-tier electronics. Our Premium Installation Service ensures that your Hisense product is set up perfectly, right from the get-go, with no hassle on your part. Our premium White Glove delivery and installation service, valued at approximately R4000.00, is complimentary with the purchase of selected Hisense products.
How to Qualify for Premium Installation
To benefit from this service, simply purchase a qualifying product from one of our authorized retail partners. These retailers include:
- Makro
- Game
- HIFI Corp
- Hirsch’s
- Independent retailers like Kloppers, SG, TFG, Atlas, and House & Home
- Shoprite
Once you’ve purchased a qualifying product, you can request the Premium Installation service via email, using the dedicated installation request process. For more information, reach out to our Premium Installations desk at [email protected].
The Hisense Premium Installation Process
- The Pre-Installation Checklist: Before we schedule your installation, there are a few key items to ensure everything goes smoothly:
- TV License: Your TV license must be up to date and in good standing.
- Payment: Hisense can only arrange the Premium service once your product has been paid in full.
- Installation Requirements: Ensure the installation area is prepared and meets the requirements (e.g., TV mounting location, power outlets and internet connection available).
- Address Confirmation: Ensure that the delivery address is accurate to avoid delays.
- Coordination by Our Premium Desk Consultant (Same Day): Once your installation request is received, a Premium Desk Consultant will contact you on the same day with a congratulatory call. They will:
-
- Confirm the pre-checklist details over the phone.
- Explain the type of installation you’ll receive.
- Let you know that you’re covered within a 50 km radius of your retailer.
- Within 24 Hours – Installation Arrangements: The Premium Desk Consultant will coordinate with our independent authorized installers to finalize the installation schedule. You will receive:
-
- A booking for the installation date and time.
- Confirmation emails outlining the installation requirements.
- A detailed follow-up on your installation job.
- On the Day of Installation: Our certified installer will call you in advance to confirm the time and ensure you’re ready for the installation. Once they arrive:
-
- The installer will unpack, assemble, and connect your product.
- The installer will complete any necessary connections, such as power cables, HDMI devices, or internet (supplied by the customer).
- A full demonstration of the product setup will be provided.
- The installer will complete the job and confirm completion to Hisense.
- 24-Hours Post-Installation: Once the installation is done, we follow up with a courtesy call to ensure everything works properly. If there are any issues or additional support needed, we’re ready to help!
- Customer Feedback: To ensure we meet your expectations, a customer survey link will be sent to your email for feedback on the installation process. Your insights help us continuously improve our service.
Authorized Installers & Coverage
Our Premium Installation Service is carried out by independent service providers who are authorized by Hisense. These qualified installers are equipped to handle all the specifics of your installation and product setup.
For free installation within a 50 km radius of the retailer, feel free to contact us for more information on eligible areas at [email protected].
Installation Service Types
We offer a range of installation types depending on the product you’ve purchased. Here’s a brief overview of the installation types:
- Basic Installation (TV): Includes unboxing, fitting the legs, connecting power, HDMI devices, internet (supplied by the customer), and warranty registration.
- Basic Installation (Refrigerators): Includes unboxing, setting up, leveling, connecting water lines (if applicable), and warranty registration.
- Laser TV Installation: For models such as the Hisense Laser TV L5 series that comes with a light-reducing screen, which involves setting up the TV on a compatible stand (450mm minimum), connecting power, HDMI devices, and internet, with warranty registration.
Additional Information
- Free Delivery: Free delivery applies within a 50 km radius of our authorized retailers. If you’re located beyond this area, additional charges will apply.
- Authorized Installers: Installers are specifically trained and authorized by Hisense, ensuring that your product is installed correctly and safely.
- Exclusions: Please note that some services, such as personalized TV settings, removal of old products, or plumbing, are not covered by the Premium Installation service.
What’s Not Included in the Premium Installation
While we aim to provide a comprehensive setup experience, there are a few things our service doesn’t cover:
- Personalized TV settings.
- Removal of old appliances.
- Electrical or plumbing work (this is the responsibility of the customer before installation).
- Wall bracket mounting (for TVs) or any network setup beyond basic connection.
Terms & Conditions
- The Hisense Premium Installation Service is non-transferable and cannot be redeemed for cash.
- Our service is subject to availability and the terms and conditions may change without prior notice.
- Customers are advised to ensure the installation area is prepared and accessible for the installer.
Ready to Get Started?
Ensure that your Hisense product installation is equally as impressive as the product itself. Take advantage of the Premium Installation Service today and enjoy a hassle-free experience that brings your product to life with expert installation and personalized customer care.
Have questions or need assistance? Contact us at [email protected] or through any of our authorized retailers!
